Counseling Center Director (Mental Health)


World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission, vision and values as we partner with churches to empower the most vulnerable in the world. We hope these resources provide more insight into your hiring journey with us.

Are you looking for an opportunity to use your counseling and leadership skills to meet community needs? Do you have a passion for accompanying immigrants on their journey toward wholeness and community belonging? This position is responsible for overseeing the relaunch and clinical operations of World Relief’s Counseling Center, currently based in the western suburbs. This position will be responsible for vision casting, staff and intern recruitment, and practice growth to meet a growing demand for trauma-informed, culturally-responsive counseling. This will include building & launching a new program funding model inclusive of insurance billing.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Practice Management

Lead vision casting and planning for new Counseling Center initiatives, aligned with WR Chicagoland plans
Develop a counseling center funding model that includes Medicaid & insurance billing, and establish & implement the practice management necessary to ensure long-term sustainability
Monitor and shape department budget to ensure that expenses do not exceed revenue
Participate in grant writing for renewal grants and grant acquisition activities for new opportunities
Oversee the day-to-day management of the Counseling Center, which includes: developing policies/ procedures; setting monthly/annual goals and outcomes reporting; and managing appropriate documentation and reporting systems
Implement and participate in an on-call system to address crisis situations as needed
Ensure appropriate files are maintained, and case notes, treatment plans, and mandatory paperwork are completed accurately and in a timely manner
Abides by all HIPAA regulations, protecting patient privacy and confidentiality
Provide direct service counseling for a small caseload of individuals and families, in compliance with professional ethics and organizational standards

Clinical/Staff Supervision

Provide individual and group supervision for staff and interns to ensure excellent clinical practices
Hire, train, supervise, coach, and evaluate Counseling Center therapists and interns
Provide oversight and guidance to PT practice manager
Oversee & coach the curriculum development for cultural adjustment groups, and monitor implementation
Ensure the provision of professional development activities so that staff obtain required CEUs and grow through other localized development activities
Regularly meet with individual staff and as a team to review cases, do cross-training, and discuss program plans and development

Internal & External Collaboration

Participate with other program managers and staff in regularly scheduled meetings (including tracking team) to discuss specific client situations and develop effective service frameworks
Initiate collaboration with other program managers and staff on program implementation and to address client concerns, systemic issues, or situations of conflict, as necessary
Participate in coalitions and associations in the greater Chicagoland area for the purposes of collaborative funding and programs and professional development


Program development skills including strategic planning, goal implementation, quality assurance, and evaluation
Experience providing & leading trauma-informed care and trauma therapy
Strong collaboration skills and experience in mobilizing a team toward a common goal
Strong interpersonal skills, including client engagement, communication, and active listening skills
Passion for and experience in coaching and supervising staff; training skills preferred
Grant or program management experience preferred
Knowledge & ability to set up strong financial model for counseling center (including insurance/Medicaid billing, fee for service, grants)
Ability to manage multiple demands and deadlines with flexibility
Strong administrative and organizational skills
Bi-lingual language skills strongly preferred


Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower local churches to impact vulnerable communities
Cross-cultural counseling experience
Minimum five years of licensed clinical experience
Licensed in the state of Illinois (LCSW, LCPC, LMFT, LCP, etc.)
Previous clinical supervision experience
Previous management experience
Proficient computer skills (Word, Excel, Power Point or equivalent)
Authorized to work in the United States without visa sponsorship


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
The employee frequently is required to sit, reach with hands and arms, talk and hear


General office setting
Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
Year-end archiving activities involve repeated lifting and bending
Physical, emotional and intellectual demands
Equipment used: Employee computer (desktop or laptop), printer, and copier
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
World Relief offers a competitive benefits package (25 hours + per week):

World Relief contributes to monthly premiums:

Additional Benefits:
Offer 16 Paid Holidays!
Offer Paid Sick and Vacation Leave
Paid Maternity & Paternity Leave
Parental Leave
FSAs: Medical & Dependent Care, & Commuter Funding
Supplemental Life Insurance (employee, spouse, and children)
Occasional remote work days

World Relief pays 100% for eligible employees:
Group Term Life (employee, spouse, and children)
Long Term & Short-term Disability
Accidental Death and Dismemberment (AD&D)
Long Distant Travel Insurance
Employee Assistance Program (EAP)

World Relief – Retirement:
401K & Roth
WR matches up to 4%, then an additional quarter percent up to 10%
Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year
World Relief Discounts (Immediately Eligible):

Pet Insurance through Nationwide
Home and Auto insurance through Liberty Mutual
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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