Database & Reporting Manager

Position Summary:
The role of Database and Reporting Manager is to manage Cross International’s CRM (Customer Relationship Management) database software, generate data reports, and have advanced Excel skills to manipulate large data spreadsheets with pivot tables. This position will be passionate about Cross’s mission, highly collaborative, solutions-focused, analytical, and detail-oriented. This manager will have demonstrated experience in CRM management, data analytics, Microsoft tools, and data visualization software such as Power BI, Tableau, etc. This position will manage the donor database and all donation platforms. This manager will set/maintain standards and procedures to ensure the integrity and accuracy of Cross’ donor data. This position will work effectively in a team environment and have strong interpersonal skills.
Key Responsibilities:
• Ensure data integrity by establishing and enforcing standard operating procedures (SOPs) for donor database records including policies, procedures, rules & regulations, tracking, and coding systems for all employees and vendors.
• Manage Customer Relationship Management (CRM) database and manage metadata, with more than 100,000 donor records while maintaining elevated level of quality and compliance and data governance.
• Serve as the primary point of contact with vendors or service providers for database and related services.
• Facilitate an inter-departmental work group to research and evaluate potential new CRM database options to meet the needs of Cross’ growth. Liaison with external vendor to manage the migration to new CRM.
• Create and run complex queries to produce timely financial, analytical, and statistical reports on fundraising activities and audiences on a regular or as-needed basis.

• Produce clean, segmented data pulls for direct mail fundraising appeals, digital appeals, marketing communications, and mid/major donor campaigns.
• Monitors timely and receipt processing protocols and automated acknowledgements following fundraising best practices.
• Provide key performance metrics including: direct mail appeals, IDO campaigns, digital fundraising, donor segments, lapsed donors, radio acquisition, and donor welcome & drip series.
• Produce LTV and CPA reports on radio acquisition, digital cultivation, digital acquisition, direct mail programs, and all donor segments.
• Institute data hygiene protocols for all database users including creating contact groups, merging duplicates, etc. Conducts data audits.
• Designate and map data fields to track data relevant to the organization’s data needs and initiatives.
• Create and maintain performance reporting tools to track fundraising progress. Monitor data integrity standards for donor and donation data within databases to support accurate data points for data-driven decision-making.
• Maintain elevated level of Business Intelligence (BI) and data quality.
• Monitor database and workflows to ensure database policies are followed.
• Institute Data Governance best practices and ensure data quality and compliance.
• Coordinate list generation, reporting, queries, and tracking for large-scale appeal mailings, digital efforts, and donor segments.
• Provide statistics on campaign performance, identify trends, best practices, and make recommendations for forecasting campaigns.
• Uphold established department protocols related to donor records.
• Liaison with IT team in implementation of system conversions, upgrades, and new integration points, including discovery and testing processes.
• Responsible for collaborating with the Chief Administrative Officer to ensure financial accuracy in data used for reporting and regulatory compliance.
• Supervised by VP of MarComm and liaisons with VP of Development, CEO, CAO, and VP of Programs for reporting needs.
• Other duties as needed and/or assigned.

Educational Requirement: Bachelor’s Degree in business or related field or equivalent experience required

Experience Requirement: Minimum of 3-5 years of experience in donor database management and administration in the non-profit sector

Knowledge, Skills, and Abilities Required:
• Is a person of committed Christian faith and an active member/attender of a local Christian church and is a contributing part of a local body of believers.
• Is eager to support the mission of Cross International and participate in our active Christian community.
• Demonstrated strong technical skills in CRMs, Microsoft Word, Excel, PowerPoint, and visualization software (ex. Power BI, Tableau, etc.) with experience in producing graphs, charts, and reports.
• Strong project management skills.
• Ability to produce reports on large data sets and data results.
• Ability to work independently and collaboratively as part of a team with both internal and external stakeholders.
• Self-motivated, resourceful, initiates problem solving, and flexible. Ability to respond adeptly to competing or rapidly changing priorities and works well under pressure to meet deadlines.
• Knowledge of best practices for database management, data analysis, and donor reporting for a non-profit.
• Commitment to professional ethics in working with confidential, sensitive information.
• Ability to work in South Florida or remotely from a home office, with travel to CI headquarters on a regular basis (i.e. weekly or quarterly, as current travel policy and office conditions allow in relations to COVID-19 and where you are based).

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