Development Operations Advisor

The development operations advisor is responsible for managing and optimizing the development team processes, contributing to the functions of the development operations team, partnering in regional development efforts, and supporting team-wide advancement strategy and systems.

Location: Remote U.S., United States

Level: Professional

Type: Full-time

Department: Development

Reports to: Senior Development Operations Manager

Promote and fulfill the mission and vision of HOPE International and equip the development team to meet their annual fundraising goal thereby impacting the lives of the families HOPE’s serves
Maintain systems and operations for the broader development team
Identify, develop, and execute processes for greater efficiency within the development team
Maintain and update policies and procedures for all development database systems
Manage strategic projects as directed by the sr. development operations manager and advancement strategy and systems specialist
Work with development operations team to enhance team-wide processes and overcome inefficiencies in workflow
Coordinate logistics for the annual retreats
Maintain team methods for sharing files and materials. Maintain content and data for external development materials including direct mail, campaign-specific, and project-specific materials
Maintain the onboarding process for new development team members through Outlook, Wrike, and Box, and partner with new regional representatives as they walk through the onboarding process
Support the development team in other pursuits as needed (which may include working on travel arrangements, specialized giving product efforts, local board processes, or training opportunities)
Schedule and coordinate team meetings, projects and deadlines
Attend monthly development team meetings, bi-weekly staff meetings, weekly staff prayer and devotions and two weeklong staff retreats annually
Support the regional efforts of development representatives
Liaise with representatives to provide operational support that creates efficiency and increases relational connectedness with HOPE donors. This includes but is not limited to regional strategic planning, donor care, data management in Salesforce, booking travel, etc.
Represent and liaise for representatives in setting and running important meetings and virtual events
Support representatives donor care efforts through reporting, updating campaigns and general CRM documentation
Help execute email or mail supporter touchpoints to share invitations and field updates
Support regional HOPE Events
Serve as event coordination lead for regional events for the regional representatives on your team including but not limited to pre-event planning, coordinating with the marketing team, event production and post event planning
Manage planning stages for fall major regional events which may include preparing templates and task lists, managing registrations, in person event support and supporting silent auctions
Maintain event coordination plans in Wrike and ensure that all event participants are informed, equipped and responsible for their roles in the event
Act as event coordination lead in person, when possible, for regional events for the reps on your team, or ensure that in-person support is established, equipped and prepared for all regional events
Support regional event follow up for the reps on your team
Grow in knowledge of best practices for events and event logistics and planning
Personal confession of Christian faith and commitment to the mission and vision of HOPE
Methodical, process-oriented mind and high attention to detail
Ability to synthesize information and create order; experience designing and sustaining systems for maximum efficacy
Strong organizational and interpersonal skills
2-3 years of event logistics experience preferred
Excellent oral and written communication skills
Proficient in project management skills
Comfort in dynamic (and likely remote) work environment
Creativity, curiosity, and resourcefulness
Bachelor’s degree
Experience with Salesforce/other CRM and project management tools preferred

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