Director of Case Management


World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission, vision and values as we partner with churches to empower the most vulnerable in the world. We hope these resources provide more insight into your hiring journey with us.

This position is responsible for casting vision and building capacity for the Case Management Service Line, within the scope of World Relief’s US Programs. This will be primarily accomplished by setting best practice standards of service across the network, equipping field staff with resources and training, and supporting the SED team and local offices with programmatic insight for donor, foundation, corporate, and public fundraising efforts. This position also leads the Preferred Communities Program and manages program staff. This position reports to the Senior Director of US Programs.


Leadership of the Case Management Service Line

Cast vision and set strategy for network wide case management programming, in consultation with local case management experts
Lead the federally funded Preferred Communities (PC) Program and manages national PC staff
Develop case management service standards for the WR network
Create systems for tracking case management impact across the network
Represent network-wide case management services to the US Programs Team
Manage the Case Management Services/Preferred Communities team at the Home Office (HO); lead HO and field case management and Preferred Communities teams in effectively implementing program goals and objectives, as well as sharing best practices
Develop a sense of teamwork among program leaders; promote a culture that ensures high levels of communication and collaboration between the home and field offices
Participate on the U.S. Leadership team, integrating strategic direction, support, and development to all field offices in relation to Case Management Services
Support to Local Offices

Provide high-touch support (regular visits, calls, etc.) to local offices as they implement programming, both building on areas of strength and shoring up areas of weakness
Build Communities of Practice for Case Management and Mental Health between offices to facilitate the sharing of ideas and knowledge across the network, through online platforms, calls, emails, or newsletters
Curate quality case management resources from field offices, for field office use
Partnership and Funding Development
Provide programmatic insight and support for World Relief’s portfolio of donor, foundation, or corporate relationships with the potential to financially support network wide case management and mental health services
Work closely with World Relief’s development team in developing proposals and making asks to potential donors, foundations, or corporations as they relate to case management and mental health services
Develop baseline budgets, program overviews, and pitch documents to equip development team to chase after funding quickly, excellently, and with accurate information from field offices
Initiate, consult with, and provide technical expertise in network-wide public funding opportunities relating to case management

An analytical mindset with great problem-solving abilities
Ability to think creatively and strategically as part of a team
Proven experience in program management or other managerial position
Background in grant writing highly desirable
Excellent oral and written communication skills
Professional manner; able to handle sensitive situations with tact and confidentiality
Individual must be a self-starter
Capable of working in a team-based environment


Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Masters in Social Work (MSW) required
3-5 years of clinical experience, preferably in case management, or related experience
Familiar with trauma-informed care
3-5 years’ experience managing federal programs; national resettlement program leadership experience preferred
Experience working at a local resettlement agency or lived experience as an immigrant
Demonstrated ability to lead and develop a team of staff


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
The employee frequently is required to sit, reach with hands and arms, talk and hear


General office setting
Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
Year-end archiving activities involve repeated lifting and bending
Physical, emotional and intellectual demands
Equipment used: Employee computer (desktop or laptop), printer, and copier
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
World Relief offers a competitive benefits package (25 hours + per week):

World Relief contributes to monthly premiums:

Additional Benefits:

Offer 16 Paid Holidays!
Offer Paid Sick and Vacation Leave
Paid Maternity & Paternity Leave
Parental Leave
FSAs: Medical & Dependent Care, & Commuter Funding
Supplemental Life Insurance (employee, spouse, and children)
Can be remote
World Relief pays 100% for eligible employees:

Group Term Life (employee, spouse, and children)
Long Term & Short-term Disability
Accidental Death and Dismemberment (AD&D)
Long Distant Travel Insurance
Employee Assistance Program (EAP)
World Relief – Retirement:

401K & Roth
WR matches up to 4%, then an additional quarter percent up to 10%
Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year
World Relief Discounts (Immediately Eligible):

Pet Insurance through Nationwide
Home and Auto insurance through Liberty Mutual
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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