Director of Initial Resettlement, Northern California


World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission, vision and values as we partner with churches to empower the most vulnerable in the world. We hope these resources provide more insight into your hiring journey with us.

The Director of Initial Resettlement (Northern California) oversees the Initial Resettlement Department and related service areas and provides senior-level leadership at World Relief’s Sacramento and Modesto offices. This oversight will include overall program management, technical development, implementation, personnel, budget, and financial controls. The Resettlement Director develops resettlement structures, inputs, goals, and metrics for the integration and self-sufficiency of refugees and immigrants in Sacramento and Modesto, and ensures excellence in program outcomes, quality participant services, and staff development.

Compensation: $78,000 – $83,000 DOE


The Initial Resettlement Director will ensure supportive services, such as housing, cultural orientation, access to community and legal services are swift and appropriate by building relationships and creating processes to ensure quality. This role collaborates across stakeholders, including internal and external parties, to create a client centered approach that also involves the community in a holistic manner. The position sits on the WR Sacramento leadership team, which leads overall organizational initiatives and strategic planning.

Resettlement Program Management

Develop annual resettlement program strategy and operational plans
Determine and meet staffing needs to fulfill program objectives and ongoing monitoring
Ensure adherence to all applicable World Relief policies and procedures, and maintain/ modify internal resettlement and integration program policies and procedures for resettlement departmental operations
Build and maintain cohesive working environment among intra-departmental teams
Seek and apply client voice in program design and implementation
Ensure all program components meet both immigrants’ needs and organizational goals
Oversee communication and coordination of program aspects with the World Relief Corporate Headquarters (WRHO)
Advocate for changes to systemic problems with relevant stakeholders such as: State Refugee Coordinator, ORR, PRM, DHA, USCIS, CBP, DOL, etc.
Collaborate with Community Engagement staff and leadership to develop and maintain strong and effective people support (volunteer and intern) and donation systems
Lead planning and facilitate assigned quarterly consultations with local stakeholders
Grow and maintain resettlement processes and services that support WRS integration programs
Identify and respond to grant proposals as approved or directed by Executive Director
Train community partners on refugee resettlement (i.e. school district, health care facilities, police department, etc), in conjunction with other WRS staff

Staff Development & Performance Management

Executes tasks associated with the entire employee lifecycle, including:
Creates job descriptions, provides feedback to cultivate staff growth
Sets performance goals with measurable, timebound results
Conducts annual reviews and creates custom development plans with staff
Supports staff through regular direct-report check-ins
Creates and provides staff training on relevant program topics, processes, and approaches
Creates training materials and facilitates training sessions
Reviews staff’s work to ensure accuracy, quality, and timeliness
Provides mentorship, support and routine supervision to staff to ensure and enhance their ability to provide direct services, make referrals, and coordinate care that responds effectively to clients’ intensive mental health, physical health, crisis and safety needs
Promotes and develops a high functioning, collaborative team and ensures effective intern and volunteer integration within program; collaborates with other programs
Leads team meetings and attends other meetings as requested

Financial Oversight and Compliance

In conjunction with Sacramento leadership, plan the annual Resettlement budget
Regularly complete case and program level compliance reviews
Facilitate renewal of yearly grants from state and local agencies, research potential new funding sources, and participate in grant proposals and applications
Oversee the monitoring of budgets for compliance and allocation adjustments
Ensure all compliance measures or met or exceeded, including R&P reports (a.k.a. 90-day reports), IRIS submissions, core service delivery,
Develop and implement evaluation systems to improve quality, efficiency, and accessibility
Monitor program compliance with grant’s requirements through strong communication, reporting, and accountability practices
Respond to and complete all pre-monitoring questionnaires, post-monitoring follow-up, and any other compliance related needs

Missional and Office Leadership

Embody the mission, vision, and values as a leader and an example for staff, volunteers, beneficiaries, and the community
Actively participate in the WRS Leadership Team in the setting of office-wide policy and procedures, leading organizational initiatives and strategic planning
Participate in fundraising activities in unison with World Relief offices
Assist the Executive Director and other leaders in setting the spiritual tone and environment for the office
Demonstrate a strong focus on cross-program and cross-office integration to meet program, staff, and community outreach goals
Integrate volunteers, church partners, and community members into all aspects of work


A desire to serve refugees in support of the mission of World Relief
Five years of experience working in a multi-cultural, social service setting required
Good organizational skills and ability to handle multiple projects at one time
Excellent written and oral English communication skills
Intermediate to advanced computer knowledge, including MS Office, MS Teams, Dynamics, and other software programs, plus the ability to learn new digital programs
Willingness to work flexible hours to support staff and clients’ needs
Ability to triage, prioritize, and implement needs, both with staff and clients
Perceptive and solution oriented, within Resettlement and across the office and stakeholders.
Confidence in public speaking, including vocalizing opinions and sharing feedback in group settings, and providing constructive feedback to staff
Ability to perform basic accounting functions in order to produce budgets and track spending
Minimum of 5 years of progressively responsible professional experience managing multi-sector teams or humanitarian programs, and managing highly effective teams
Successful leadership experience managing a multi-disciplinary team and cross-cultural dynamics, coaching and mentoring
Experience delivering appropriate levels oversight for a portfolio consisting of a variety of complex, diverse programs
Proven success designing programs and developing high quality grant proposals
Demonstrated ability for rapid, accurate analysis of issues, strong decision-making, and translation of programmatic priorities into operational strategies
Ability to respond to multiple priorities in a timely manner, producing high-quality outcomes
Superior oral and written communication skills in English, with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders
Highly proficient in Microsoft Office suite and an aptitude for learning software applications


Bachelor’s degree in social services, sociology, psychology, anthropology or related field required, or comparable professional experience. Master’s degree preferred
At least 5+ years of direct experience working in social services or with vulnerable populations, refugee and/or immigrant services preferred
At least 5+ years’ experience directly supervising staff
Experience successfully overseeing budgets and tracking fiscal components
Proficiency in written and spoken English; bilingual in Dari, Farsi, Pashto, or Russian preferred
Trained in trauma informed care, motivational interviewing, psychoeducation, and other mental health interventions
Can use intermediate and advanced formulas to create meaningful analysis and reporting
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Personal Christian faith and a heart for service to vulnerable people
Alignment with WRS core values of serve, drive, care
Committed to the mission, vision, and values of World Relief
Cross-cultural experience or previous experience working with immigrants required


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
The employee frequently is required to sit, reach with hands and arms, talk and hear


General office setting
Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
Year-end archiving activities involve repeated lifting and bending
Physical, emotional and intellectual demands
Equipment used: Employee computer (desktop or laptop), printer, and copier
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
World Relief offers a competitive benefits package (25 hours + per week):
World Relief contributes to monthly premiums:
Additional Benefits:
Offer 16 Paid Holidays!
Offer Paid Sick and Vacation Leave
Paid Maternity & Paternity Leave
Parental Leave
FSAs: Medical & Dependent Care, & Commuter Funding
Supplemental Life Insurance (employee, spouse, and children)
Remote work periods may be available after 90 days of employment
World Relief pays 100% for eligible employees:
Group Term Life (employee, spouse, and children)
Long Term & Short-term Disability
Accidental Death and Dismemberment (AD&D)
Long Distant Travel Insurance
Employee Assistance Program (EAP)
World Relief – Retirement:
401K & Roth
WR matches up to 4%, then an additional quarter percent up to 10%
Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year
World Relief Discounts (Immediately Eligible):

Pet Insurance through Nationwide
Home and Auto insurance through Liberty Mutual
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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