Director of IT
The director of information technology will lead the development and implementation of HOPE International’s global IT strategy.
|LOCATION:||Lancaster, PA; or Kigali, Rwanda|
|REPORTS TO:||Senior Director of Program Innovation|
|DIRECTLY SUPERVISES:||HOPE International IT team members in areas of infrastructure and networking, customer/application support, cybersecurity, and customer relationship management system support|
|CATEGORY:||Exempt, Full-Time, Domestic or Expatriate (Rwanda)|
The director of information technology (IT) will provide vision and leadership for developing and implementing HOPE International’s global IT strategy. In this role, (s)he will support HOPE stakeholders to increase the organization’s overall technology maturity, including improvements in infrastructure, cost effectiveness, and service quality throughout the HOPE network. This network includes field and partner operations as well as US and global supporting departments (such as development, finance, etc.).
The director is responsible for all aspects of the organization’s information technology systems, including: selection, implementation, and support of enterprise IT applications; stakeholder advising and communications; monitoring progress; managing security and risks. The role will be responsible for guiding global support staff and leadership with respect to information system and digital application needs and ensuring compliance with critical IT standards throughout HOPE’s global operations.
Promote and fulfill the mission and vision of HOPE International.
Lead strategic planning for the IT team and in collaboration with cross-departmental teams to achieve the organization’s goals.
Implement the IT strategic plan and technology maturity framework across the HOPE-led network, including regular reporting of progress toward goals.
Advise and educate HOPE International leadership, staff, and partner leadership on the impact of new technologies and IT trends and their applicability to HOPE’s requirements.
Serve as a lead strategic advisor on banking technology and digital applications within a cross-departmental technology team.
Directly supervise the staff and activities of the IT team, investing in the personal and professional development of managers and support staff.
Promote and oversee strategic relationships between internal resources and external entities, including vendors and partner organizations.
Manage IT team bi-annual budgeting processes and advise program leadership on technology-related budget matters.
Lead ongoing development, management, and optimization of the digital infrastructure of the organization in compliance with key technology infrastructure standards and organizational needs.
Direct the IT team and global staff in the efficient acquisition and maintenance of hardware, software, IT consulting resources, and maintenance contracts. This includes leadership for the IT team in implementation of device management protocols and software.
Ensure maximum systems uptime through system performance monitoring practices and global helpdesk support operations.
Serve as a lead liaison between technical staff and business leadership to create technological solutions for operational goals and challenges.
Lead and advise the acquisition, development and implementation of new IT systems and applications across the organization. This includes vendor and consultant management as related to IT applications and services, and delivery of those services to internal and external clients.
Maintain and ensure continuous delivery of IT services and support through global helpdesk operations, system performance monitoring, and service level agreements with end users.
Support the activities of the customer relationship management team through IT team staffing, vendor management, and technical guidance as needed.
Lead ongoing development, improvement, and implementation of IT governance policies and procedures in conjunction with cyber security officers, field leaders, and staff.
Direct delivery of strong cyber security operations throughout the network, including continuous improvement of security and disaster recovery planning and monitoring.
Perform internal control reviews, in coordination with cyber security officers and internal audit resources, to ensure the integrity of IT systems and operations.
Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
10+ years of progressive IT experience, people, and project management.
Degree in an information technology, computer science, business, or related field; advanced degrees and certifications are a plus.
Strong understanding of all elements of IT architecture (e.g., infrastructure, applications, data management, redundancy, and disaster recovery) and systems development life cycles, with hands-on expertise from initiation through implementation. Prior experience in software selection, implementation, integration, and testing is required.
High level of project management skills and customer focus, with a history of successful, on-time, on-budget technology deployment.
Demonstrated ability to partner across an organization and cross-cultural teams to provide strong support for local and remote internal customers.
Demonstrated leadership and management capabilities, with the ability to act as “change agent” for driving process and continuous improvements within mission-critical production environments.
Experience in the financial services industry and/or with digital banking applications and core banking services is preferred.
Willingness and ability to travel ~50 nights per year, mostly international travel to support HOPE’s global network of programs. Please note that travel is paused at this time due to COVID-19 travel restrictions and safety protocols.
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