Donor Care Assistant

The Donor Care Assistant is responsible to coordinate HOPE’s gift processing, communicating with donors to handle requests and updating the donor database to ensure gifts are entered, receipt letters are distributed and timely reports are available to all development representatives. This information is used in receipt letters and maintenance of accounting and tax receipting of donations to HOPE International.

Location: Lancaster, PA, United States

Level: Support

Type: Full-time

Department: Finance

Reports to: Manager of Accounting Operations

Promote and contribute to the fulfillment of HOPE International’s mission and vision

Maintain and monitor all aspects of donor database
Coordinate and implement donation process to ensure all gifts are deposited and recorded accurately and timely
Update donor database with new account information as well as make modifications to current accounts, create reports, resolve and update failed donations
Assist donors with inquiries on making a donation to HOPE via check, credit card, direct bank withdraw, stock donation, etc.
Ensure all development representatives are made aware of new gifts through leveraging capabilities of the donor database
Undertake special projects as directed by Manager of Accounting Operations
Handle or monitor donation receipt process for HOPE special events
Assist with closing the revenue numbers for the month end close of the finance team

Communication and Reporting: Ensure those we interact with receive timely responses, accurate information, and heart-felt appreciation
Ensure receipt letters and response to inquiries from donors are acknowledged within the established timeframe
Work closely with various teams to find solutions (Development representatives, IT department, and Finance operations team) to donor needs and donor database reporting needs
Provide training to new development reps on how to use the Salesforce database
Ensure all new and existing donors are appropriately thanked for their contributions

Personal confession of Christian faith and commitment to the mission and vision of HOPE International
Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
Bachelor’s degree in business, finance or a related field preferred
Meticulous attention to detail, with the ability to maintain data integrity for large quantities of data input
Ability to work independently or on a collaborative team project
Previous experience with Microsoft Office Suite programs (Word, Excel, Outlook) required and prior experience with or willingness to learn Salesforce
Pleasant disposition and communication style via phone or email communication
Flexibility and willingness to help where it is needed and contribute in other ways as time permits as part of the accounting operations team

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