Global Mobility Specialist

The global mobility specialist supports the organization’s efforts to be nimble and globally compliant. The objective of this role is to support the organization’s ability to effectively hire and support a globally dispersed workforce. Primary responsibilities are related to visa management, expatriate care and support, international hiring scenario and cost analysis, international compensation expertise, and international traveler support.

Location: Lancaster, PA; remote US locations considered , United States

Level: Senior Professional

Type: Full-time

Department: Administration

Reports to: Senior Recruitment & International HR Manager

Promote and contribute to the fulfillment of HOPE International’s mission and vision

Visa Management
Serve as project manager and in-house liaison for all domestic and international visas sponsored by HOPE International
Establish and maintain effective working relationships with immigration attorneys supporting HOPE visa processes
Maintain current and comprehensive expertise and documentation on visa options for HOPE International country contexts
Serve as supporter and advisor to recruiters and managers on questions related to visa options for candidates and staff
Provide excellent support and care to staff members, and their managers, as they navigate visa sponsorship processes with HOPE

Expatriate Care
Develop and maintain resources, such as country guides, to inform and prepare expatriates for their field location
Support expatriate pre-departure preparation through trainings (security, health, cross-cultural, etc.) and internal and external resources
Liaise with external resources (such as Barnabas International, The Resilience Resource, and others) to connect expatriates with Christ-centered support for pre-departure preparation, ongoing care check-ins, and transition debriefing; champion the usage of such resources among the expatriate cohort
Serve as liaison and champion for our external security and medical emergency support vendor (International SOS) among our expatriate cohort, especially as medical or security incidents occur
Research and propose effective and meaningful expatriate benefits that will best meet the needs of HOPE’s expatriates and third-country nationals across the network
Collaborate with the spiritual integration team to provide excellent expatriate care to promote spiritual and emotional health
Serve as an active member of HOPE’s cross-functional expatriate care service team
Seek innovative ways to provide exceptional care for HOPE International expatriates

Development and maintenance of an effective global mobility program
Utilizing the organizational framework for such, conduct scenario and cost analysis for recruiters and/or hiring managers for international roles and provide strategic advice on role locations and options
Support research and documentation for HOPE secondments (both within HOPE entities around the network and externally, as needed) and international independent consultants
Collaborate effectively with the operations and finance team members involved in international role decisions and set-ups
Track HOPE secondments throughout their tenure at HOPE, ensuring that HR support related to processes like contract review, annual compensation review, etc. are completed according to established organizational rhythms
In collaboration with the finance team, develop and maintain a master document detailing employment options and preferences (such as: local hires; expatriates; seconded staff; etc.) among the country entities within the HOPE network

International Compensation
Utilizing resources such as external market data (through vendors like Birches Group) and the organization’s international compensation philosophy, make informed recommendations on salary ranges for international roles for both local and expatriate hires)
Provide support to managers of international staff during the annual compensation review process

Traveler Support
Champion travel resources (such as International SOS, travel insurance, travel training videos, etc.), to HOPE’s international travelers
Maintain travel data and report on security-related metrics for HOPE International travelers and expats (such as: compliance with traveler To Go Guide completion; number of security incidents per quarter; etc.)
Serve as the organizational liaison and expert on our organizational umbrella international travel insurance policy
Serve as the organizational liaison and champion for our external security and medical emergency support vendor (International SOS)

Personal confession of Christian faith and commitment to the mission and vision of HOPE International
Bachelor’s degree in human resources, business administration, or a similar field of study
5+ years of professional experience; at least 2 of those years in in Global Mobility, HR and/or recruitment, or a related field
Skill and sensitivity in cross-cultural communications and in workplace relationships, with the ability to manage relationships well and lead through influence
Proactivity and ability to work effectively independently
Strong research skills and the ability to comprehend and interpret complex information
Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations in a professional and concise manner
Exceptional project management and organizational skills, including effective time management and prioritization of competing demands and multiple deadlines
Willingness to travel internationally (roughly 1-2 trips per year)
Excellence in customer service and commitment to joyfully serving others
Demonstrated experience working cross-culturally preferred
PHR or SHRM certification, or willingness to obtain, preferred

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