HOPE International–Applications Specialist, Kigali


Application deadline: July 01, 2020

The applications specialist will have responsibility for ensuring the effective deployment and support of Temenos T24 and other banking applications in HOPE’s network of microfinance institutions and banks. This is accomplished through enhancing the parameterization of T24 to support the needs of management teams, assisting in new system deployments, fixing problems as they arise, and training and equipping country level staff.

  • Location: Kigali, Rwanda
  • Type: Full-time
  • Department: Information Technology
  • Reports to: Senior Applications Specialist


  • Promote and fulfill the mission and vision of HOPE International.
  • System Development & Implementation
  • Utilize expertise in T24 to assist in the configuration and parameterization of T24 in new deployments so as to maximize effectiveness of the system and ensure that appropriate functionality is utilized
  • Assist in development and implementation of both in-house and third-party core banking software integrations to T24
  • Recommend improvements to existing T24 technical and business processes in order to ensure the effective fulfillment of functional requirements
  • Equip Country Level T24 Support Staff
  • Provide training, advice and mentoring to country-level T24 support staff
  • Approach each problem with an attitude of service and take every reasonable opportunity to turn projects into teaching moments
  • Provide Effective Second Level Support
  • Respond in a timely fashion to the real-time support needs of programs, resolving problems and minimizing disruption to banking services
  • Provide proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs
  • Learn and support integrated digital financial applications such as mobile payment products and web-based T24 front ends
  • Center of Excellence
  • Maintain expertise in recent releases of T24 MCB so as to serve the HOPE Network as a center of excellence for T24 best practices and functionality
  • Other
  • Perform other technical assistance functions as necessary, including responding to information requests from other departments


  • Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
  • Bachelor’s degree in computer science or related field;
  • 5-10 years of experience supporting T24 in commercial or microfinance banks;
  • Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines;
  • Excellent project management skills;
  • Strong analytical and problem-solving skills;
  • Ability to conduct comparative analysis and prepare recommendations for presentation to senior leadership;
  • Excellent cross-cultural listening and communication skills;
  • Experience with Excel and other Microsoft Office Suite products;
  • Fluent in English;
  • Proficiency in French preferred;
  • Extended cross-cultural living experience preferred


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