IT Systems Administrator

World Vision is hiring an IT Systems Administrator to serve on the Information Management Technology Team.

01 At a Glance:
Role: IT Systems Administrator I
Location: Remote; Federal Way, Washington; Washington, D.C.
Reports to: IS Senior Manager
Required experience: Associate’s degree in information systems or technical institute degree – or – 3 years of relevant information systems work experience required. Requires basic knowledge of system environments.
Work Authorization: Must be authorized to work in the U.S.A. for any employer.
Travel: Negligible; Must be able to travel in development and fragile contexts.

02 The Job:
World Vision is looking for an IT Systems Administrator to manage the operations of multiple secure computing platforms. This role will be responsible for ongoing system maintenance, governance, and support of enterprise systems, including monitoring systems, troubleshooting issues, and standing up governance practices. Additionally, as the system’s main support contact, this role will be involved in one or more projects as a project team member as we carry out our Christian organization’s mission, vision, and strategies. We are looking for candidates to personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign. Salesforce experience is highly recommended.

03 Your Responsibilities Will Include:
1. Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.

2. Participate in one or more projects as a project team member.
• Provide input to technical requirements gathering efforts.
• Document new or modified functions, modules and test activities/results according to specified
• guidelines and on selected media.
• Support and participate in the formal reporting of project status.

3. Maintenance/Administration:
• Perform routine maintenance tasks for systems, such as backups, patch management and hot fixes on
• non-critical systems.
• Monitor health of systems and alert more senior administrators, when required.
• Manage user access to systems, servers, and files.
• Administer, install, configure and maintain system hardware and software components fixes on non-
• critical systems
• Maintain tracking and configuration documentation and plans.
• Operate computer hardware systems and related peripheral equipment.
• Adhere to all production control processes and maintains operating logs and documentation.

4. Performance Monitoring:
• Monitor system-operating capacity and performance of low to moderately complex or non-critical
• systems.
• Monitor hardware/software activities and resource utilization for capacity planning on low to moderately complex or non-critical systems.
• Escalate when appropriate.

5. Continuous Improvements:
• Analyze and report on operational metrics to understand performance and to ensure success in process improvements.

6. Production Support:
• Provide Level 2 production support, assist Level 1 support staff as needed.
• Troubleshoot problems by analyzing root causes and evaluating multiple options.
• In case of failure events, notify users, and fix the problem or escalate to senior members.
• Recommend procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
• Document problem status and resolution.

7. Security:
• Maintain system security by checking logs for issues such as attempted intrusion.
• Report security issues when appropriate.
• Adhere to security requirements.

8. Business Continuity:
• Administer data and system backup activities, including creation, scheduling and monitoring of backup jobs.
• Maintain and control tape inventory and manage the shipment and transporting of tapes.
• Perform off-site storage procedures.
• Verify that system backups run successfully.

9. Policies/Procedures and Standards:
• Adhere to policies, procedures and standards.
• Monitor production, outputs, and services to ensure that SLAs, and other quality metrics, are being met.
• Update KPI data repository.

10. Perform other duties as assigned.

11. Maintain awareness of corporate goals, objectives, organizational announcements

04 You Bring These Skills:
Understanding of management information systems environments/platform architecture, data for business intelligence, participation in agile project management ceremonies, and familiarity with software development, governance concepts, system administration, and related technologies and processes.

05 Education and Experience:
Associate’s degree in information systems or technical institute degree – or – 3 years of relevant information systems work experience required. Requires basic knowledge of system environments.

06 Additional Skills We Are Interested In:
Experience with Salesforce administration is a plus and preferred, but not required.
IT certifications are a plus.

07 Where This Job Could Take Your Career:
World Vision USA is a part of the larger World Vision International partnership. Globally, we have over 37,000+ staff working in nearly 100 countries. Just over 900 of us call World Vision USA home. You’ll have opportunities to advance within our robust and talented group of professionals as you continue to stretch and grow your career for the future.

08 About World Vision:
When you work at World Vision, your passions and talents come together to meet the greatest needs in the world today. We go to the ends of the earth and into the margins. Where few go and the road is less traveled. Because Jesus is alive in the hardest places to be a child. We are dangerously soft-hearted. But just the right kind of dangerous. That’s because we’re a global Christian humanitarian organization. We partner with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. We empower people out of poverty. For real. For good. For nearly the last 70 years. Jesus’ love at the center. Always. We’re Christian and follow Jesus’ example to show unconditional love to the poor and oppressed. Serving every child we can regardless of faith. Are you feeling called to explore joining us? We hope so.

09 Salary Range & Benefits:

Your salary is important to you, so it’s important to us. Please share your salary expectations with us in the application process to get the conversation started. We also have a robust and comprehensive benefits package to round out our total compensation package. Click here to learn more.

10 What happens next?

We review applications nearly every day assessing the strength of fit for the role. If questions arise on our end, we will message you to learn more. Short-listed candidates are contacted for an initial phone conversation with our recruiting staff. Moving deeper into our selection process you can expect to interview 1:1 with a hiring manager. Finalists normally participate in a panel interview where the opportunity to connect with additional members of our staff lends itself to more of a 360-view of the role. Our goal is to fill this vacancy with the right person in the shortest amount of time. All interviews will be virtual at this time.

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