The managing director (MD) is responsible for the overall management and leadership of the Christ- centered microfinance institution and HOPE’s activities in the Dominican Republic. The MD heads the institution’s executive team and directly supervises departmental leads. The MD is responsible for leadership of strategy, operations, spiritual integration, credit risk, finance, and client protection. He/she represents the institution within the HOPE International network and communicates with local and national regulators and other government officials. The managing director also carries out his/her responsibilities working as part of a team with the Central Service Unit staff of HOPE International, requesting their support and partnering with the appropriate specialists to develop and improve the institution.
Location: Santo Domingo, Dominican Republic, Dominican Republic
Level: Senior Management
Reports to: Latin America Regional Director
Position supervises: Dominican Republic management team
Promote and fulfill the mission and vision of HOPE International.
Spiritual Integration and Christian Witness
Mature follower of Jesus Christ. Personally model Christian behavior to the staff in leadership style, resolution of issues, selection and development of staff, context-appropriate Christian witness with staff, and in setting and leading the spiritual agenda of the organization
Coordinate the creation and implementation of the spiritual integration plan for the benefit of clients, staff, and other entities that the organization works with
Responsible to ensure the organization meets all local legal requirements, to maintain good working relationships with governmental authorities and regulators, donors, other local practitioners, and the general public, and to represent the microfinance institution (MFI)
Closely coordinate the agenda and content for board meetings and executive committee meetings with the board chair
Liaise with HOPE’s other MFIs and partners in the region, including site visits, sharing lessons and best practices learned in research of program, etc.
Responsible for the management of risk and risk assessment in the organization
Vigilantly ensure that all staff understand and follow policies and procedures and that all employees are doing their utmost to protect the assets of the organization
Ensure systems are in place to review, expose, report and eliminate areas of risk
Lead the process of establishing strategic plans to optimize the growth of the MFI
Ensure that financial and analytical models are completed and maintained
Create an annual business plan for board approval, including financial, marketing, operational and spiritual integration plans
Maintain updated security protocol for local and international staff
Secure the capital funding to meet or exceed the business objectives, developing and maintaining strong working relationships with HOPE, HOPE Global Investment Fund, and other external funding organizations and banks as needed
Pursue funding through funding proposals and continuing donor relations to ensure continued development of the MFI
Responsible to ensure that the organization is correctly staffed and resourced with facilities and equipment according to the business plan and in line with the established HR policies
Provide oversight and direction to employees in accordance with HOPE’s policies
Foster a spirit of teamwork and unity, resolve conflicts, while appreciating diversity, supportiveness and working effectively together to enable employees to succeed
Model servant leadership in the work environment
Lead employees to meet HOPE’s expectations for quality, productivity, and goal accomplishment
Coach, mentor and invest in the personal development of key managers and establish a succession plan
Responsible to achieve or exceed the business plan within the assigned budget
Work with the management team to solve problems, address training and capacity issues, and find improvements and efficiencies for the benefit of the organization and its clients
Lead initiatives to further expand HOPE’s impact through microenterprise development
Ensure that HOPE International reporting deadlines are met
Provide reports as needed for lenders, donors, auditors, etc.
Meet regularly with the HOPE International regional director to review status and issues
Personal confession of faith in Jesus Christ and commitment to mission of HOPE International
10 or more years’ experience in microfinance, banking or financial services sector, preferably in Latin America or other developing nation, at an executive level
MBA, CPA, or advanced degree in relevant field preferred
International experience and cross-cultural skills
Experience with loan underwriting
Experience with digital financial products and digitization transformation
Very strong people management and team building experience and skills with an ability to relate to and effectively motivate staff
Excellent analytical and problem-solving skills
Demonstrated desire to help people that have been brought low by poverty, or other circumstances regain hope, dignity, and ability to support themselves and their families
Experience with Microsoft Office Suite required. Experience working with core banking systems preferred
Full professional proficiency in spoken and written Spanish and English
Willingness and ability to travel, both within the Dominican Republic and internationally for HOPE network gatherings and events
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