The listening, monitoring, and evaluation (LM&E) team at HOPE International supports all programs and departments in listening to stakeholders to improve the way we serve. Mission True Assessments (MTA) are completed by all HOPE-managed programs in the HOPE network every 4 years to evaluate their likelihood of staying true to the Christ-centered elements of their mission. This tool and process, developed by HOPE International following the publication of Mission Drift, includes a survey completed by staff and the board, document review, and staff interviews. The mission true analyst will manage the implementation of Mission True Assessments, in addition to serving as an internal consultant, supporting listening activities across the HOPE International network. In all activities, they will bring a posture of equipping, seeking to train and invest in the capacity of staff.
Location: Kigali, Rwanda; Lancaster, PA, USA; Bujumbura, Burundi; Lilongwe, Malawi; Lusaka, Zambia; Harare, Zimbabwe; US remote considered
Department: Integrated Strategy
Reports to: Senior Listening, Monitoring, and Evaluation Manager
Promote and contribute to the fulfillment of HOPE International’s mission and vision.
Manage Mission True Assessments
Project manage mission true assessments across the HOPE network, including building and maintaining schedule of administrations and liaising with all stakeholders.
Train and coach volunteer Mission True analysts for each MTA. Build pool of volunteer MT analysts across the network.
Serve as principal analyst on MTAs, traveling on-site for assessments where feasible.
Write MTA reports, synthesizing both quantitative and qualitative findings.
Provide post-MTA action planning support for each program.
Manage MTA processes & tools. Champion process improvements.
Support Listening Across the Network
Provide project management and technical support to programs and departments in the administration of various listening tools.
Provide consultative support to programs and departments as they set and pursue LM&E strategies, coaching and assisting in each of the design, administration, analysis, and reporting stages of listening activities.
Analyze data from listening and evaluation activities.
Design reports and presentations for diverse audiences, including national program leadership and staff, church partners, community members, and international senior leadership.
Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
Bachelor’s degree in economics, development, international relations, anthropology, business, or related field.
2+ years professional experience in business, nonprofit, or other setting.
Excellent interpersonal and collaborative skills, with ability to communicate well across cultures, including strength in trust-building, and embodying a relational over transactional approach.
Project management experience, including coordinating and training a team.
Experience liaising with diverse stakeholder groups at all levels of an organization with respect and humility.
Experience completing quantitative and qualitative research and analysis.
Experience, and passion, for training and equipping others to build capacity.
Intellectual curiosity: desire to understand the “why” behind data and dig deeper.
Passion for listening and ability to listen well.
Advanced written and verbal proficiency in English required. Proficiency in other additional languages preferred.
Proficiency in Microsoft Office suite (PowerPoint, Word, Excel, Outlook) and demonstrated ability to learn new systems.
Self-motivated with demonstrated capacity to work independently, including strong organizational skills, effective time management and prioritization of competing demands/multiple deadlines.
Strong analytical and problem-solving skills with attention to detail, balanced with good judgment and an awareness of the complex nuances of cross-cultural surveying.
Excellent oral, written, and public communication skills.
Ability to travel up to 60 nights away from home per year.
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