Project Specialist

.Application deadline: June 05, 2022

The project specialist will provide programmatic support and project management leadership across the HOPE global network of programs. As a member of the technology team, the project specialist will spend a significant amount of time leading projects involving digital banking, fintech applications, and other software implementations. In addition, the project specialist may lead or serve as an individual contributor on special projects as needed across the HOPE network, including areas of core operations and internal operational analysis. The project specialist will also contribute to maturing project management skills across departments and may mentor other project leaders. Comfort with cross-departmental communication, cross-cultural communication skills, and detail orientation are particularly important.

Location: Lancaster, PA; Durham, NC; Kigali, Rwanda; Remote US locations considered, RwandaUnited States

Level: Senior Professional

Type: Full-time

Department: Operations

Reports to: Project Support Manager

Promote and fulfill the mission and vision of HOPE International

Project Management and Support
Manage and support critical operational projects related to banking and fintech systems, digital applications reporting tools, operational changes, and systems innovations and improvements
Assist in the development and implementation of other new technical systems and applications, as requested by HOPE programs and partner organizations
Coordinate interdisciplinary and cross-cultural teams including internal IT, finance, and field program resources, as well as external entities including vendors, consultants, and partner organizations
Build project management expertise across the HOPE Network by contributing to the project management community of practice and directly interacting with other project leaders

Technical Assistance Consultation to Global Network of Programs
Support the HOPE Network by supplying facilitation or consultative services to help programs identify and solve their greatest challenges as required to meet strategic operations and program objectives
Provide technical operations support as requested to HOPE’s global network of microfinance (MFI) and Savings Group (SG) programs and partners. Lead and/or support teams on initiatives related to products and services, methodology, training, data capture and analysis, software implementation, and/or risk management
Maintain a strong knowledge of trends in the MFI and SG sectors, including fintech applications, technical support solutions, market information, customer needs, and industry trends

Personal confession of faith in Jesus Christ and commitment to the mission and vision of HOPE International
Bachelor’s degree in business, finance, economics, international development, or related field; master’s degree preferred
4 -7 years of professional experience with increasing responsibility in project management, micro-enterprise development, finance, or the financial services sector
Demonstrated knowledge of various project management approaches and techniques, (for example: waterfall, agile, Kanban) and how to apply them in a distributed team environment
Strong organizational skills and ability to self-manage, including effective time management and prioritization of competing demands/multiple deadlines
Excellent interpersonal, written, and oral communication skills, with the ability to build relationships and work effectively cross-culturally
Knowledge and experience with the systems development life cycle, with firsthand experience from initiation through implementation required. Prior experience in software selection, implementation, integration, and testing is preferred
Ability to conduct business analysis and prepare recommendations for presentation to senior leadership
Advanced skills with Microsoft Office Suite products are needed, with experience with project management tools, data warehousing applications, and IT support infrastructure highly preferred
Willingness to travel
Willingness to overlap working hours with countries we serve as needed
Ability to speak multiple languages and cross-cultural experience preferred

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