SG Multiply Operations Advisor

Through the SG Multiply partner process, HOPE International equips church networks and organizations to implement and scale savings group programs. Using a design and training process, SG Multiply consultants walk alongside partners to develop a savings group program and structure within their organizational contexts. The SG Multiply operations advisor will serve as a key member on this rapidly growing team focused on supporting the global SG Multiply network of strategic, missionally aligned partners in all regions. S/he will be responsible for maintaining quality of tools and processes, managing the financial grants process, and supporting other operational and reporting needs for the team.

Location: Lancaster, PA or Durham, NC preferred. Remote options considered, United States

Level: Professional

Type: Full-time

Department: Operations

Reports to: SG Multiply Program Manager

Promote and fulfill the mission and vision of HOPE International
SG Multiply General
Collaborates with other SG Multiply team members to better equip the team to serve SG Multiply Partners
Maintains quality, consistency, and organization of library of tools and resources used to serve partners
Assists with development and piloting of new tools, training materials, and resources
Periodically incorporates feedback and edits to tools and curricula
Helps onboard and train SG Multiply team members on updated or new tools and processes
Supports SG Multiply Community of Practice for partners
Supports collection of stories of impact and production of marketing collateral
SG Multiply Grants Process
Manages process of granting funds to eligible partners, including initial application, quarterly reporting, annual reporting and annual reports in partnership with the regional teams
Support regional teams to ensure that all partners receiving financial grants are properly onboarded and supported throughout the duration of the grant
Ensures that HOPE has all required documentation for SG Multiply partner grants
Focuses on continuous improvement and adherence to HOPE finance team requirements for grant process
Operations Reporting
Collaborate with SG Operations teams to develop and maintain data capture and reporting system (Quill and PowerBI) for all partners, including customization, training, and troubleshooting with partners
Provides operations reports for the SG Multiply team and other internal stakeholders as needed (partner health metrics, reports for quarterly presentations, and annual reports)
Continuous improvement of operations data and reporting for SG Multiply team
Supports operational reporting for each region and for global team
Listening, Monitoring and Evaluation
Improves existing and develop needed LME tools, surveys, and indicators for partners to use to assess the health of their savings group ministry
Collaborates with SG Multiply partners on assessments or evaluations as opportunities arise Helps develop tools to measure SG Multiply team goals and objectives to support partner
Provides technical support to partners who are administering surveys as needed (survey software, assist with data analysis, reviewing reports)
Improves and continues to build on existing partner assessment toolkit
Other Support
Provides project management support for new initiatives or key projects for the team
Supports partner network virtual and in person events
Personal confession of faith in Jesus Christ and commitment to the mission of HOPE International.
Minimum of a Bachelor’s degree in a relevant field (i.e. international development, economics, or business management); advanced degree preferred.
Demonstrated 4+ years of experience working in savings groups, holistic community development, or program management/operations.
Analytical and ‘data-minded’ with demonstrated experience using data to help teams fulfill their goals.
Enjoys working on process improvement and maintaining quality in operations.
Enjoys seeing a project or task to its completion.
Detail-oriented, self-starter on projects.
Requires willingness and ability to travel internationally at least 2x/year.
Excellent written and verbal communication skills.
International cross-cultural experience preferred.
Finance and/or grant management experience preferred.
Training and curriculum development experience preferred.
Fluent in spoken and written English (skill in another additional language preferred, such as French, Spanish, or Swahili).

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