SG Multiply Operations Advisor

Through SG Multiply, HOPE International equips church networks and organizations to implement and scale savings group programs. Using a design and training process, SG Multiply consultants walk alongside partners to develop savings groups in their organizational contexts. The SG Multiply operations advisor will serve as a key member on this rapidly growing team focused on supporting the SG Multiply network of strategic, missionally aligned partners in the all regions. S/he will be responsible for maintaining quality of tools and processes, managing the financial grants process, and supporting other operational and reporting needs for the team.

Location: Lancaster, PA; Durham, NC; or Kigali, Rwanda. Remote US considered., RwandaUnited States

Level: Professional

Type: Full-time

Department: Operations

Reports to: SG Multiply Program Manager

Promote and fulfill the mission and vision of HOPE International

SG Multiply General
Collaborates with other SG Multiply CSU team members and Regional Coordinators to better equip the team to serve SG Multiply Partners
Maintains quality, consistency, organization of library of tools and resources used to serve partners
Assists with development and piloting of new tools, training materials, and resources
Periodically reviews and updates toolkit using partner and consultant feedback
Helps onboard and train consultants on updated or new tools and processes

SG Multiply Grants Process
Manages end to end partner grant process, including initial application, quarterly reporting, annual reporting and annual reports in partnership with the regional teams
Support regional teams to ensure that all partners receiving financial grants are properly onboarded and supported throughout the duration of the grant
Ensures that HOPE has all required documentation for SG Multiply partner grants
Focuses on continuous improvement and adherence to HOPE finance team requirements for grant process

Operations Reporting
Collaborate with SG Operations teams to develop and maintain data capture and reporting system (Quill and PowerBI) for all partners, including customization, training, and troubleshooting with partners
Provides operations reports for the SG Multiply team and other internal stakeholders as needed (partner health metrics, reports for quarterly presentations, and annual reports)
Continuous improvement of data and reporting for SG Multiply team
Develops monitoring and tracking solutions for other SG Multiply team and/or partner data needs
Supports operational reporting for each region

Listening, Monitoring and Evaluation
Improves existing and develop needed LME tools, surveys, and indicators for partners to use to assess the health of their savings group ministry
Collaborates with SG Multiply partners on assessments or evaluations as opportunities arise
Helps develop tools to measure SG Multiply team goals and objectives to support partners
Provides technical support to partners who are administering surveys as needed (survey software, assist with data analysis, reviewing reports)
Improves and continues to build on existing partner assessment toolkit

Other Support
Provides project management support for new initiatives or key projects for the team
Supports partner network virtual and in person events

Personal confession of faith in Jesus Christ and commitment to the mission of HOPE International
Minimum of a Bachelor’s degree in a relevant field (i.e. international development, economics, or business management); advanced degree preferred
Demonstrated 4+ years of experience working in savings groups, holistic community development, or program management/operations
Analytical and ‘data-minded’ with demonstrated experience using data to help teams fulfill their goals
Enjoys working on process improvement and maintaining quality in operations
Enjoys seeing a project or task to its completion
Detail-oriented, self-starter on projects
Requires willingness and ability to travel internationally at least 1-2x/year
Excellent written and verbal communication skills
International cross-cultural experience preferred
Listening, Monitoring and Evaluation experience preferred
Finance and/or grant management experience preferred
Fluent in spoken and written English (skill in another additional language preferred, such as French, Spanish, or Swahili)

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